Contracts
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SUPPORT BROCHURE

Service Levels

For questions about our service-levels, get in touch with our sales staff at sales at simplessus dot com.

Basic Support: Free

Help using the support-center or e-mail.

Support-Contract SILVER: 125.- USD per month

  • Support by phone weekdays between 9.00 and 17.00
    (Timezone Europe/Berlin)
  • Preferred ticket-processing before basic support
  • Max. 25 tickets or requests per month
  • Guaranteed response time of 24 hours
  • Online Remote Control if needed

Support-Contract GOLD: 485.- USD per month


The comprehensive package:
  • Support by phone weekdays between 9.00 and 17.00
    (Timezone Europe/Berlin)
  • Preferred ticket-processing before basic & silver
  • Max. 50 tickets or requests per month
  • Guaranteed response time of 6 hours
  • On-site service within 3 working days
    (Additional costs & expenses incurred)
  • Online Remote Control if needed